We are committed to protecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal information when you interact with us, including via our website https://byreinn.co.uk/, by making enquiries, or (from April 2026) visiting our café, shop, or events space.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for the personal data we process.
1. Who We Are
The Byre Inn is a café, village shop, and events space in Brig o' Turk, Callander, Perthshire FK17 8HT, within Loch Lomond & The Trossachs National Park. We are operated by Trossachs Independent Traders Limited.
If you have questions about this notice or our data practices, contact us at:
- Email: enquiries@byreinn.co.uk
- Phone/WhatsApp: 01877 701801 or 07395 226488
2. Information We Collect
We collect personal information only when necessary and in limited ways:
From you directly
- Name
- Email address
- Phone number / WhatsApp details
- Any other information you voluntarily provide in enquiries (e.g., event type/date interest, dietary needs, accessibility requirements, or messages)
Automatically
- Technical data: IP address, browser type/version, device info, pages visited, time/date of access (via server logs and basic analytics tools).
- Cookies: We may use essential cookies for site functionality. Analytics/marketing cookies will only be used with your consent (banner to appear when implemented). See our separate Cookie Policy (to be published).
We do not currently collect payment details, location data (beyond IP), or special category data (e.g., health info beyond voluntary allergy mentions in enquiries).
3. How We Use Your Information
We use your data for legitimate purposes only, including:
- Responding to enquiries, providing information about our opening (April 2026), café/shop offerings, bike hire, or events/weddings.
- Discussing provisional bookings or event interest (pre-opening non-binding).
- Improving our website and services (anonymous analytics only).
- Complying with legal obligations (e.g., record-keeping).
- From opening: Processing bookings, hire agreements, or on-site interactions (separate notices may apply at venue).
We do not sell your data or use it for automated decision-making/profiling.
4. Legal Basis for Processing
Under UK GDPR, we rely on:
- Consent — for cookies (non-essential) and optional marketing communications (none currently).
- Contract / pre-contract steps — responding to enquiries or provisional bookings.
- Legitimate interests — running our website, basic analytics, responding to queries (balanced against your rights).
- Legal obligation — where required by law.
5. Sharing Your Information
We share data only when necessary:
- With IT/service providers (e.g., hosting, email provider) under strict processor agreements.
- If required by law, court order, or to protect rights/safety.
No international transfers outside the UK/adequate countries are currently made. We do not share with third parties for marketing.
6. How Long We Keep Your Data
We keep data only as long as needed:
- Enquiry data: up to 12 months after last contact (or longer if booking progresses).
- Logs/analytics: up to 2 years (anonymised where possible).
- Legal requirements may require longer retention (e.g., financial records).
7. Your Rights
Under UK GDPR you have rights to:
- Access your data
- Correct inaccurate data
- Erase data (in certain cases)
- Restrict processing
- Object to processing (e.g., legitimate interests)
- Data portability
- Withdraw consent (where applicable)
- Complain to the Information Commissioner's Office (ico.org.uk)
To exercise rights, contact us using the details above. We will respond within one month (extendable if complex).
8. Security
We take reasonable technical and organisational measures to protect your data (e.g., secure hosting, limited access). However, no transmission over the internet is 100% secure.
9. Changes to This Notice
We may update this notice from time to time. Changes will be posted here with the updated date. Check back periodically.